Residents
GTC own, operate, and maintain electricity and gas networks across the UK, connecting and delivering gas and electricity to homes and businesses.
GTC has been operating since 1995 and are the leading independent network operator for gas and electricity in the UK and are regulated by Ofgem. Your power is our priority, and we are here to offer support 24 hours a day, seven days a week.
If you are a customer who needs additional help, support and care, GTC can help. Sign up to our Priority Service Register for free now.
To help us keep you up-to-date with the latest news, updates, and outage information, please provide us with your contact information via our online form.
Providing exceptional customer service is at the heart of what GTC does. GTC want all its customers to understand the services, support and help we have on offer, should you experience a gas or electric outage, you need a new connection, or if you need to change an existing connection.
Our Statement of Services include:
- Contacting GTC
- Being prepared in a power cut
- Our Priority Service Register
- What to do if we need to visit you
- Our Customer Engagement Team
- Your rights as a customer
Click here to view our Gas Statement of Services
Click here to view our Electricity Statement of Services
Find out if you are on a GTC network
You may have heard from us before, but if you are unsure if your property is on a GTC network, then you can find out by visiting the Energy Networks Association (ENA) here.
Have no power or need to report an emergency?
Call the GTC emergency line on 0800 032 6990 or call the national number 105.
Register with GTC for text alerts – when you contact us, we can register you to receive text alerts during incidents that impact your network.
Use our power outage map to search for live incidents in your postcode area.
Not happy about the service you have received?
If you have any comments about our service, please contact us:
- By phone: 01359 302255 between 8.00-17.00 (Monday to Friday)
- By post: GTC, Synergy House, Woolpit Business Park, Bury St Edmunds, Suffolk, IP30 9UP
- By email: info@gtc-uk.co.uk
- For full details of our complaint process, including how to escalate your complaint, please see our Complaint Handling and Dispute Resolution Code of Practice.
I have a general enquiry
- Email: info@gtc-uk.co.uk
- Phone: 01359 240363
If you are a domestic customer who has an enquiry about installing solar panels at your home, please contact us at:
How do I know who my electricity supplier is?
To find out who your electricity supplier is, please contact us directly on 01359 302255.
Please contact your electricity supplier for queries about your:
- Electricity bill
- Electricity meter
Guaranteed Standards of Service
(GSOS) Payments are governed and set by Ofgem, the industry regulator for the Gas and Electricity Industries. Network Operators, such as GTC, are obligated to abide by these standards, and payments to customers are a requirement to recognise the inconvenience, if we fail to deliver on these standards. Please refer to our Notice of Rights for Electricity and Gas to assess your eligibility prior to submitting your claim.
How to claim for a compensation payment
There is no need for you to call us, we write to all of our customers who are due compensation. You can claim by filling in our online claim form.
Or call us directly on 01359 302255.
Each claim will be assessed on a case-by-case basis and one of our team will be in contact with you in due course.
Gas emergency
Smell gas, or believe a gas pipe has been damaged? Please call the freephone National Gas Emergency Number: 0800 111999.
Your safety is our utmost priority so please follow the below advice:
- Turn off the gas supply at the meter using the emergency control valve
- Open doors and windows to ventilate the property
- Put out naked flames and don’t smoke
- Don’t turn off or on any power or light switches
- Don’t use any door entry phones or other electrical entry/security devices
- Don’t enter the cellar if the smell of gas is in there, instead please wait outside or with a neighbour
Once reported, our emergency service provider will be with you in 1 to 2 hours. Please remain available until they arrive.
Electricity emergency
To report a power cut or electrical damage please call us on 0800 032 6990, or call the free UK power-cut number on 105.
If you have a power cut, first check whether your neighbours have also lost their supply.
If your neighbours DO NOT have power:
- Call us on the above number or call 105.
If your neighbours DO have power:
- Check your trip switch. If the trip switch is still on, call the emergency number. If the trip switch is off, switch it back on
- If it switches back off, one of your appliances may be faulty so unplug all appliances and then reset the trip switch
- If only part of your supply has failed, and the trip will not reset, there may be a fault with your internal wiring. Please contact a registered electrician
- Check your electricity meter. Is the dial/display working? If not, call us