Live Incidents

It is important that you and your family are prepared and have a plan in place, so you know what to do if an incident does occur and how to make the experience more manageable.

Support information on what to do in a power cut can be found on our help & advice page.

Support information on what to do in a gas outage can be found on our help & advice page.

We recognise that some of our customers may require additional support during an outage and are eligible to be on our Priority Services Register. This does not guarantee your electricity supply will be back on more quickly, but it does mean we can offer you additional help and support. 

If you are an Electricity only GTC customer, please see our useful Electricity PSR information guide.
If you are a Gas only GTC customer, please see our useful Gas PSR information guide.
If you are an Electricity and Gas GTC customer, please see our useful Dual Fuel PSR information guide.

Click here to sign up to the Priority Services Register via our online form, or call us direct on 01359 302255.